Privacy Policy

  • We respect your personal data.
  • We store it securely.
  • We will never share your personal data with anyone who isn’t associated with our service.
  • We do not send unsolicited Email Marketing.
  • We will delete it when you ask us to.

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What about GDPR?

We’re using ‘legitimate interests’ as our legal basis for processing personal data.

We process your personal data for the purposes of our legitimate interests, provided that these uses aren’t outweighed by your rights or interests. For any uses we justify on the basis of legitimate interest, you have the right to opt out of such processing by contacting us.

* We are registered as a controller with the UK Information Commissioner’s Office (ICO).

Policy outline

Combi Boiler Prices is committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, including the right to object to processing based on ‘legitimate interests’.

Please read the following carefully to understand our practices regarding your personal data.

How to Reach Our Data Protection Officer

To contact Combi Boiler Prices’ Data Protection Officer regarding our processing of your personal data, email

How our website works

Our website ‘’ offers you the ability to request quotes for the services advertised.

Once your quote request has been received (captured by our web forms over a secure HTTPS connection) we’ll then pass this information to our partners who will contact you directly to confirm your details and requirements.

Should you wish to proceed then our partners will connect you to relevant service providers who will supply you with your requested quotes (via phone, email or text/SMS) – please note there is no obligation to buy.

Collecting Your Personal Information

We collect personal data that you provide to us e.g. when you fill in our web forms and request quotes from us.

The data is limited to your contact information and the particulars of your quote request:

First name
Phone number
Work type
Type of Combi Boiler
Number of Bedrooms
Number of Bathrooms

Our web forms may change from time to time, but the information we require will always be explicitly expressed and legitimately relevant to your request for quotes.

Our Legitimate Interests

For each of the following purposes, we have conducted a legitimate interest assessment (LIA) to ensure that such processing isn’t overridden by your rights or interests.

‘Quote Request Service’:
When you request quotes from us we ask you to fill in our web form with your personal information and quote particulars (please see ‘Collecting Your Personal Information’).

Once your quote request has been received we then disclose your personal data to our partners (securely and encrypted over HTTPS), who may contact you regarding your quote request by call, email and SMS. Your details will only be used by our partners to connect you to the relevant services advertised during the quote process.

These activities require that we process your personal details; they help our partners to locate local service providers, provide better quote accuracy and ultimately deliver our ‘quote request service’ to you.

Email Marketing

If you have used our ‘quote request service’ in the past then as an existing customer we would like to send you emails about similar products or services from our partners/affiliates, that we feel maybe of interest.

*We will only send you email marketing if you have specifically supplied consent, by ticking an ‘opt-in’ box on our web forms – and when we feel we have a legitimate interest to do so.

If you would no longer like to receive such e-mails from us, please follow the “Unsubscribe” instructions at the end of each email or contact us. Your e-mail address will be removed from our marketing list.

We use ‘legitimate interest’ as the lawful basis for processing personal data for Email Marketing.


We like to work with Facebook to reach out to our audience with adverts, we may use the platform to display ads to our current audience or to reach out to a similar audience who we may feel be interested in our services/products.

To achieve this we use our current audience base (users who’ve used our service in the past) to display similar adverts that maybe of interest – all data used is pseudonymised meaning none of our users are directly identifiable.

We also use our pre-exiting user base to target ‘lookalike’ audiences, this is where Facebook uses our pseudonymised data to show adverts to audiences with similar characteristics.


Some of the web pages on our website display ads from the Google Ad Network or from our partners – should we choose to promote their services to you.

Displaying ads allows us to earn a small amount in commission – which helps to support with the on-going costs of our website.

Our advertising partners include:

  • WarmZilla.
  • Google Adwords.

We carefully manage and vet the adverts that we display – making sure they meet our standards and do not tarnish the overall browsing experience of our website.

Please visit Google’s support page link opens in a new window for more information on how to manage or remove any unwanted ads from your browser.

Do you transfer data outside of the European Economic Area (EEA)?

No. The data which we collect from you and share with our partners is transferred and stored in the UK only.

Security of your Personal Information

While no website can guarantee exhaustive security, we do maintain appropriate electronic and procedural safeguards to protect your personal information collected via the website. We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorised persons.

Keeping Your Data

We have a data retention policy which states how long we retain your data and our reasons for doing so.

Quote Request Service:
We store you data for six months after you submit your initial quote request, we do this to resolve any queries we may have with our partners should they arise.
Once the six month period has lapsed we will remove your data from our systems.

Email Marketing:
Should you consent to receive Email Marketing from us, by ticking an ‘opt-in’ box on our web forms, then we will continue to store your data. If you would no longer like to receive such e-mails from us, please follow the “Unsubscribe” instructions at the end of each email or contact us directly to have your e-mail address removed from our marketing list.

Should you wish to exercise any of your individual rights with regards to our ‘data retention’ policy notably ‘the right to be forgotten’, then please email

Individual Rights

We recognises that your personal data belongs to you and we don’t wish to use it in ways that you don’t want us to.

You can exercise a variety of rights regarding our use of your data:
You can ask us for a copy of the information we have about you.
You can ask us to correct any incorrect data we have about you
You can ask us to delete your data.
You can ask for your data in a common, machine-readable format.
You can object to any processing we do on the basis of legitimate interests.

You can exercise any of the foregoing rights by contacting us at

Links to Other Websites

For your convenience, we may provide links to other websites that we do not control. We cannot be responsible for the privacy practices of any websites not under our control and we do not endorse any of these websites, the services or products described or offered on such sites or any of the content contained on those sites.

Information Collected from Children

We do not knowingly collect information about children through the websites and/or services. If you are under the age of 18, you must ask your parent or guardian to assist you in using our website.

If we become aware that a child under the age of 18 has provided us with personally identifiable information, we will delete such information.

Use of Cookies

We use cookies on our website for tracking and marketing purposes.To find out more visit our ‘cookie policy’ page.

Changes to this Policy

Combi Boiler Prices may update this Policy at any time and will post any changes to this page. The most recent version of the Policy is reflected by the version date located at the bottom of this Policy.

Please view our partner’s privacy policy opens in a new window (Leads2Trade trading as Compare Companies) for more information on how they process your data.

Last updated: 20 July 2022.